Tech Time & Getting Help

Tech Time and Help Tickets

What do we do if someone gets disconnected/freezes/etc.? In most instances, tech fails have been minimal (especially when folks use Ethernet connections).

1.      Most of the time tech issues can be caught quickly (you might notice a screen freeze, for example – good reason to keep screen on) and resolved without significant time spent. Send a help ticket to -- contact@classrooms.cloud. There is also a help ticket available on each C.C. page.

2.      If you cannot immediately reconnect, you should use a Help Ticket via the website – direct your issue to the Tech support folks (Classrooms.cloud/Zoom) option on the menu – for assistance.

3.      In the event of a tech failure by a team, a team may use up to 10 minutes of “tech time”. This should be clocked by the judge, and not used as standard prep time. It is only for use with tech/connection/AV issues unique to the online format (not for setting up your email chain, e.g.).

4.      The judge should notify the tab staff asap if tech time is invoked, or if the judge themselves have a tech issue, so that the tab staff can factor that into scheduling.

§  ADA Policy on Tech Time (Standing Rule I.1):
If debates occur utilizing an online venue, tournaments may permit each team to be allocated up to 10 minutes of “Tech Time” for resolving exclusively tech-related problems (e.g. internet connection, audio/video issues). Tech time should not be used as additional standard prep time. If the time elapses before the team can resolve the issue, they will forfeit the debate. In the event a speech needs to be redelivered entirely or in part, the time for that should count as tech time for the team experiencing the problem, if their tech time runs out while giving the speech the remaining time should be deducted from prep time. In the event a speech needs to be redelivered entirely or in part due to a judge tech issue, the judge must communicate the issue to the tab room immediately in order to minimize delays in the tournament schedule.